Owner Frequently Asked Questions

  • Q: How long will it take to rent my Property?

    A: Our goal is to rent your house out in 2 weeks from the time the house is ready to show.  In the case where the house is occupied by another tenant, we will try to have the house rented before the old tenant leaves.
  • Q: What Area Do you cover?

    A: We manage properties in 4 counties in Southern California. Los Angeles, Orange County, Riverside, and San Bernardino. There are some cities in Los Angeles that we do not manage, so for a complete list give us a call.
  • Q: What are your fees?

    A: There are two fees: 1. Lease-Up Fee, and 2. Monthly Management Fee. If your property already has a tenant, then there will be no lease up fee. The Lease up fee covers the cost of finding and screening a new tenant.  The lease-up fee is equal to half of one month's rent.

    Our monthly management fee is the greater of 6.5% of the monthly or $1055. For example, if your rent is $2,000 per month then the management fee would be $130 ($2000 X 6.5%). If your rent is less than $1,500 then the fee is $105 per month per unit. There are no upfront fees, and we get paid only after we collect the rent.
  • Q: Can the landlord go to the house to check on the tenants?

    A: Avoid contact with the tenants, and do not visit the house. If you drive by and have a question about the condition of the house contact our office. We will contact the tenant to get the issue addressed.
  • Q: Who determines the rent amount?

    A: Rents are determined by how much similar properties in the neighborhood have rented for. You may have a particular number you must get because of a mortgage or other expenses, but that number may not always be reflective of what the house can rent for. This can cause the house to sit for weeks without being rented.  We will do our best to get the most rent possible for your property.
  • Q: How long does it take to get the rent in my account?

    A: We process our rent deposits in batches, and we have to wait 3 days to be sure there are no bounced checks.  If the tenant pays on time you can expect your deposit on or before the 10th day of each month.
  • Q: How much does an eviction cost?

    A: If a tenant has not paid their rent, and it becomes necessary to take legal action to remove them from the premises, the cost will be $670 - $900. All evictions are handled by an outside law firm.  HMR does not file papers with the court or act as your legal representative. HMR will appear in court on your behalf along with the attorney from the law firm.
  • Q: Do you handle repairs?

    A: Minor routine repairs are handled by our staff of repairmen. If the repair is more technical like and Air Conditioner, then we will use our network of licensed contractors to repair. We have low negotiated rates with all of our vendors.
  • Q: What type of background check do you perform?

    A: Each potential tenant is subjected to an intense screening process. We check the employment status and cross-reference the company they work for against the secretary of state corporation search. This ensures that the company is legit. Also, we run credit reports and verify their past rental history.  We run both criminal and civil court checks to see if they have ever been convicted of a felony, or been evicted. The tenant pays a $25 fee for the report.
  • Q: Where will you advertise my property?

    A: The top rental websites are Craigslist, Zillow, Trulia, Hotpads, and MLS. We will place your property on all of those sites, and also 5 other lesser-known rental websites.
  • Q: How long is the contract?

    A: The contract is for one year but can be canceled by either party with 30-days notice. So if you are not 100% happy with our service, you can simply email or call, and the contract will be canceled.

Contact Us

  • HMR Property Management

    • 555 N. Benson Ave.
    • Upland, CA 91786
  • Phone: 909.236.5401
  • Fax: 123-456-7890